returns & exchanges
Our return process is extremely easy and hassle free. Blondo will gladly accept returns of UNWORN MERCHANDISE within 30 days of receipt of your order. That is why it is important to try your shoes indoors, on a carpeted surface, before wearing them outside. This will allow you to test the fit without risk of damage. Any product you wish to return must be sent in its original packaging and in the exact condition in which it was received. We cannot accept returns of used merchandise. Please note that if you paid a shipping fee, the original shipping charge of your order is non-refundable.
You may file a return request by contacting us by phone at 866-935-3328 or by email at firstname.lastname@example.org in order to obtain a return shipping label to send your items back to us. This label is prepaid for Canada Post. Returns will be refunded in the original method of payment.
Your return request must be made within 30 days of when your order was delivered and the merchandise must be received at the warehouse within 45 days of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. The easiest way to return your order is to call us at 866-935-3328 or email us at email@example.com.
Please have your order number handy when contacting us for a return. You may retrieve your order number by logging in to your account – click “my account”. Then go to “order history” and find your order number in the list on that page. If you do not have an account, you will be able to find that order number within the email confirmation you received after placing that order.
Our hours are:
Monday to Friday: 9 am until 10 pm EST
Saturday: 9 am until 5 pm EST
Sunday: Noon until 5pm EST
The return fees are as follows:
Return shipping is free.
*Returns from the three territories (Northwest Territories, Nunavut and Yukon) must be paid by the customer.
All refused shipments will be charged double the shipping fee to cover transportation costs both ways. This amount will not be refunded to your credit card.
PLEASE NOTE: CLEARANCE ITEMS MAY NOT BE RETURNED OR EXCHANGED. All purchases are final on clearance items.
We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want for an exchange, there is no guarantee that the item you are looking for will be available at this specific time. Therefore we suggest you place a new order for the style, color you want and then call customer service at 866-935-3328 or email us at firstname.lastname@example.org to get a return authorization and a prepaid Canada Post mailing label to send back the item as a return.
When contacting customer service, please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse.